Delivering Art Safely to Your Door
We take great care in packaging and shipping your artwork to ensure it arrives in perfect condition. Here's what you need to know about our shipping process.
Shipping Methods
We offer several shipping options depending on the size and value of your artwork:
- Standard Shipping: 5-7 business days via trusted carriers
- Express Shipping: 2-3 business days for urgent deliveries
- White Glove Delivery: Available for large or valuable artworks (includes unpacking and installation)
Shipping Costs
Shipping costs are calculated based on:
- Artwork size and weight
- Destination address
- Selected shipping method
- Insurance value
The exact shipping cost is displayed at checkout before you complete your purchase.
Processing Time
Once you place your order:
- The artist is notified immediately
- Most artworks ship within 2-3 business days
- Some artists may need 5-7 days for careful packaging
- You'll receive a tracking number once your artwork ships
Packaging Standards
Every artwork is packaged with museum-quality materials:
- Acid-free paper or glassine for protection
- Corner protectors for framed pieces
- Sturdy boxes with cushioning material
- Waterproof outer wrapping
- Fragile and orientation labels
International Shipping
We ship worldwide with a few considerations:
- Delivery times vary by country (typically 7-21 business days)
- Customs duties and taxes are the buyer's responsibility
- Some countries require special documentation
- Insurance is included for all international shipments
Insurance and Tracking
All shipments include:
- Full insurance coverage for the artwork value
- Real-time tracking information
- Signature required upon delivery
- Photo documentation of packaging
Delivery Issues
If there's a problem with your delivery:
- Contact us immediately if the package appears damaged
- Take photos before opening if you notice damage
- Report missing deliveries within 48 hours
- We will work with the carrier to resolve any issues
Questions?
Have questions about shipping your artwork? Please contact us and we'll be happy to help.