Privacy Policy

Last updated: January 2025

From The Art ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

1.1 Information You Provide

  • Account information: Name, email, password
  • Profile information: Bio, location, social links, profile photo
  • Artist verification: Legal name, ID documents, portfolio
  • Transaction information: Shipping address, payment details (processed by Stripe)
  • Communications: Messages, support requests

1.2 Information Collected Automatically

  • Usage data: Pages visited, features used, time spent
  • Device information: Browser type, operating system, IP address
  • Cookies: See our Cookie Policy below

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process transactions and payouts
  • Verify artist identities
  • Communicate with you about your account
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. How We Share Your Information

3.1 With Other Users

  • Artists: Receive buyer shipping information for orders
  • Buyers: See artist public profiles and artwork listings

3.2 With Service Providers

We share information with trusted third parties who help us operate:

  • Stripe: Payment processing
  • Firebase/Google: Authentication, database, hosting
  • Vercel: Website hosting
  • Email providers: Transactional and marketing emails

3.3 For Legal Reasons

We may disclose information when required by law or to protect our rights, safety, or property.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, or fraud prevention.

4.1 Artist Verification Documents

ID documents submitted for verification are encrypted and stored securely. They are deleted after verification is complete, unless retention is required for legal purposes.

5. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@fromtheart.com.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure adequate protection of your data in accordance with applicable laws.

8. Cookies

8.1 Essential Cookies

Required for the platform to function. Cannot be disabled.

8.2 Analytics Cookies

Help us understand how visitors use our platform. You can opt out of these.

8.3 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or platform notice.

11. Contact Us

For privacy-related questions or concerns:

Email: privacy@fromtheart.com

By using From The Art, you acknowledge that you have read and understood this Privacy Policy.